Refund policy

Returns

i) Refunds may be accepted if something is wrong with an item you have purchased; within the first 30 days, you can receive a full refund, within 6 months you can request a repair or replacement. If you request a refund, your payment for the item will be refunded within 28 days of receipt of your order. If you paid by credit card the refund will be made to the card.

ii) Proof of purchase must be provided to receive a refund. This could be via your online Soocdid customer account or sales receipt.

iii) Refunds for goods lost in transit will only be made on receipt of proof of postage.

iv) We only accept returns from the person who purchased the item/s.

 

We will not be able to make the refund until the payment has cleared in our account.

 

Frequently Asked Questions

How do I change or cancel my web order?

In most circumstances, it’s not possible to make changes to your order once you’ve placed it. However, if you do need to change details of your delivery address, remove items from your order or cancel it completely, please contact our team as soon as possible for advice at team@soocdid.com or on 07710 268801 between 9am – 6pm Mon – Thurs and 9am – 3.00pm Fri – Sat (excluding Bank Holidays).

If your order is already out for delivery then you’ll need to follow our Returns procedure in the event of any unwanted items.

 

How do I return an order I purchased using Paypal?

PayPal is an online payment method and can only be refunded by returning your order back to the website.

 

Why have I had a refund when I didn’t cancel my web order or return anything?
You will be refunded if we are unable to deliver an item you have ordered. We try hard not to let this happen but when it does, and we can’t get you a replacement we send you a refund.

 

Can I cancel my order before delivery?
If you haven’t had the email confirming that we’ve shipped your item, you can get in touch with us and we can normally cancel your order straight away. If your item has already been dispatched, it may take a little longer, but we’ll let you know what will happen when you get in touch.
 

Contact our team at team@soocdid.com or on 07710 268801 between 9am – 6pm Mon – Thurs and 9am – 3.00pm Fri – Sat (excluding Bank Holidays).